Watch our videos on our YouTube Channel
Jastej Matharu
I am an Indian Army veteran with specialization in military vehicle technology. I founded MRO Channel Forum to provide a platform to MRO professionals.
Posts by Jastej Matharu:
Types of contracts and agreements in MRO
A variety of contracts and agreements enable MRO. Some of these are listed below. Under each type of contract or agreement there is a link to a news article on such contracts signed. This page is meant to serve as a help resource for MRO professionals and those interested in the subject. Support-By-the-Hour-Military (SBH) Contract […]
Military maintenance is different: a perspective
In a battle scenario the simple processes of maintenance and repair can become an important factor. Military equipment is complex by its nature as it is designed to produce results in the most difficult of environments. The profile of this equipment keeps changing and thus makes the maintenance of military equipment an ever changing conundrum. […]
Military equipment: Nation capabilities and the ‘Expectations Gap’
Let us examine how countries go about producing critical defense equipment. To produce defense equipment every country must have its own industrial base. Let us look at the different types of industrial bases, In India we have industry in the private sector, the public sector and the government sector. The capability of a country to […]
Essential elements of repair cover and their implications
Repair of an equipment can only be carried out if certain elements are present at the point of repair. The first element is skilled manpower . This person who is there and who has to carry out the repairs must have the knowledge and skills to do what is necessary to repair and bring the […]
The maintainer-trainer is a valuable human resource
(4 minutes read)This is about the value of the maintainer who can also be a trainer. Let us coin the word “maintainer-trainer” to describe such an individual. I have been a maintainer-trainer both in India and abroad. There are certain basic ingredients in any maintenance organization. First is the skilled individual. A skilled individual who […]
Video article: A military maintainer’s perspective
A video based on our article with the same title
Performance Based Logistics and Conventional Maintenance
(2 minutes read) Performance based logistics (PBL) or performance based contracting is a system in which instead of buying spares and services, the contractor must assist in ensuring a specific and measurable serviceability level of equipment. The goal being high equipment availability with minimum logistics footprint leading to a cost effective and efficient maintenance system. […]
A military maintainer’s perspective
(3 minutes read) In a war zone every type of resource becomes scarce. This is equally true for the military maintainer. His skills, knowledge and ability become his mainstay. Each one of these is something which becomes critical because backup becomes almost impossible. At the crucial point when everything must work, the one resource which […]
The perennial skills challenge
This article discusses the changing landscape of skilled technicians in the maintenance and repair industry, particularly within the context of app-based service marketplaces. It highlights how skills, knowledge, and ability are essential for technical tasks, with skills being honed through practice. Traditionally, the industry relied on in-house trained technicians, but now freelancers, often with diverse backgrounds, are a significant part of the workforce for app-based companies.
Freelancers, with their flexibility and personal customer relationships, often outshine traditional service representatives. Their lower costs, ability to work on multiple brands, and customer trust make them a preferred choice. However, app-based companies face challenges in ensuring consistent service quality and preventing leakage of technicians.
The article suggests that app-based companies could consider training technicians, but this would require expertise in various brands and sourcing spare parts. Certification of technician skills is crucial, and offline courses offered by branded manufacturers at an affordable cost could be a win-win solution for manufacturers, freelancers, app-based companies, and customers. Ultimately, the convenience of app-based services and the level of technician skill are key factors in this evolving competition. This could potentially lead to customers valuing skilled service more and being willing to pay extra, creating a virtuous circle in the industry.