Repair of an equipment can only be carried out if certain elements are present at the point of repair. The first element is skilled manpower . This person who is there and who has to carry out the repairs must…
(4 minutes read)This is about the value of the maintainer who can also be a trainer. Let us coin the word “maintainer-trainer” to describe such an individual. I have been a maintainer-trainer both in India and abroad. There are certain…
A video based on our article with the same title
(2 minutes read) Performance based logistics (PBL) or performance based contracting is a system in which instead of buying spares and services, the contractor must assist in ensuring a specific and measurable serviceability level of equipment. The goal being high…
(3 minutes read) In a war zone every type of resource becomes scarce. This is equally true for the military maintainer. His skills, knowledge and ability become his mainstay. Each one of these is something which becomes critical because backup…
This article discusses the changing landscape of skilled technicians in the maintenance and repair industry, particularly within the context of app-based service marketplaces. It highlights how skills, knowledge, and ability are essential for technical tasks, with skills being honed through practice. Traditionally, the industry relied on in-house trained technicians, but now freelancers, often with diverse backgrounds, are a significant part of the workforce for app-based companies.
Freelancers, with their flexibility and personal customer relationships, often outshine traditional service representatives. Their lower costs, ability to work on multiple brands, and customer trust make them a preferred choice. However, app-based companies face challenges in ensuring consistent service quality and preventing leakage of technicians.
The article suggests that app-based companies could consider training technicians, but this would require expertise in various brands and sourcing spare parts. Certification of technician skills is crucial, and offline courses offered by branded manufacturers at an affordable cost could be a win-win solution for manufacturers, freelancers, app-based companies, and customers. Ultimately, the convenience of app-based services and the level of technician skill are key factors in this evolving competition. This could potentially lead to customers valuing skilled service more and being willing to pay extra, creating a virtuous circle in the industry.
MROdigest.com was started by me in beginning of 2020 to provide a place for maintenance, repair and overhaul industry professionals to see collated links to relevant articles. Now after two years, and seeing the response, I have started these forums.…
